All Articles
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Design your tickets - Getting Started
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iXpole API: Getting Started
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iXpole VIP Desk - Getting Started
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Venues - Getting Started
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Working with Accounts - Getting started
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Configuring a ticket layout: create, edit, remove
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iXpole VIP Desk - Unboxing the Reader and primary configuration
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iXpole VIP Desk - Installing the VIP Desk application
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Working with layers
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iXpole VIP Desk - Configuring the VIP Desk application and starting to scan
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Use a background image
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Populating your ticket with data
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Use guidelines to order your elements
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The VIP Portal - Getting Started
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Working with Sales in iXpole - Getting Started
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Working with the iXpole Calendar - Getting Started
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Understanding the Accounts terminology
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Understanding the Calendar Terminology
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Understanding the components of the Calendar Overview page
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Configuring Packs
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Configuring Subscriptions and or Series
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Managing Calendar Items - Getting started
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Overview of the fields to complete when creating a Match
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Overview of the fields to complete when creating an Event
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The Calendar Items Dashboard explained
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Configuring a Sale - Getting Started
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On Demand in iXpole - Getting Started
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The importance of Sales in iXpole
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The VIP Booker - Getting started
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The VIP Portal Welcome Page
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VIP Booker Terminology
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Commerce VIP Booker versus Registration VIP Booker
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Public versus Private VIP Booker
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Configuring the VIP Booker Styling
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Modifying a VIP Booker Styling
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Working with VIP Bookers - Getting started
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Creating a VIP Booker
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Editing a commerce VIP Booker
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Editing a Registration VIP Booker
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How to create a registration Package
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Customise the design of a specific VIP Booker
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Hospitality in iXpole - Getting started
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Modifying a Sale -Getting Started
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On Demand Concepts & Terminology
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Profile settings on the VIP Portal – Getting Started
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Profile Management on the VIP Portal - Getting Started
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Setting your Personal preferences on the VIP Portal
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User Management on the VIP Portal – Getting started
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How to log out of the VIP Portal
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Account settings on the VIP Portal – Getting Started
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Working with Account Settings on the VIP Portal
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A closer look at the VIP Portal users overview
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Configuring addresses for an Account in the VIP Portal
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Managing the Address Book with the Guests (Guest List)
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Managing your guests in the Guest Book
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Where can a VIP Portal user find his invoices (or other documents) on the VIP Portal
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Setting your communication preferences on the VIP Portal
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How to reset your personal password for the VIP Portal
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Cancelling (part of) a Sale
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How to cancel (part of) a Sale?
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Understanding the impact of cancelling (part of) a Sale
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Removing a Sale
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Working with Credit Sales - Getting Started
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What is a Credit Sale?
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How to create a new Credit Sale?
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2 ways to create a Hospitality Formula
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2 ways to create a Hospitality Package
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Account rights on the VIP Portal and VIP Booker
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Accounts Options in Admin
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Accounts Report
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Action logging Section
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Activating Hospitality for an Event
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Add your IP-adres to access your Semantic Layer
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Adding a Guest to the Address Book (Guest List)
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Adding a Hospitality Subscription
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Administration Costs
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All you need to know about the Account Code
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An overview of the different Hospitality Formula configuration fields & tabs
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An overview of the different Hospitality Package configuration fields & tabs
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An overview of the different hospitality related settings
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An overview of the Hospitality page
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API Filtering, Sorting and Pagination
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Assign a guest to a ticket
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Assigning a specific seat and table under a Hospitality Subscription
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Authorization in iXpole API
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Automating sales from the VIP Online
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Before you can input a Sale (checklist)
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Calendar Item configuration menu explained
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Components of the Account overview page explained
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Configuring a Hospitality Location
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Configuring a Hospitality Location Type
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Configuring a VIP Portal user on the VIP Portal
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Configuring Addresses
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Configuring an Account: create, edit, remove
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Configuring Contact Persons
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Configuring Hospitality - Getting started
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Configuring Hospitality Formulas
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Configuring Hospitality Packages
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Configuring Hospitality Subscriptions
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Configuring Planning Info
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Configuring the On Demand Wallet
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Configuring Ticket Info
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Configuring Type of Planning
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Consulting your order overview
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Contact Persons for CRM purposes
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Contacts persons - Getting started
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Create and share an API client
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Create invoices based on the iXpole instalments
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Create the different car parks or valet parking(s)
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Creating a Hospitality Upsell item
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Creating a mobile ticket
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Creating an On Demand Wallet
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Creating the products for a Hospitality Formula BOM
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Customising your VIP Portal using the Theme Selector
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Editing A Hospitality Subscription
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Editing/Modifying a Credit Sale
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Email template: Email Sales Document
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Email template: Forgot Password
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Email template: Online Checkout
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Email template: Order Confirmation VIP Online
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Email template: Registration VIP Online
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Email template: Seat Placement Confirmation
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Email template: Send Tickets VIP Online
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Email template: Unsubscribe
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Email templates explained: Activation iXpole
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Email templates: an overview
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Email templates: Send Tickets iXpole
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Hospitality checklist before opening an Event
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Hospitality terminology & concepts - Getting started
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Hospitality Tips & Tricks
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How iXpole determines which Contextual Planning to show
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How the Hospitality concepts link together
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How to assign hospitality to a ticket
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How to check the usage of On Demand Credits
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How to combine Semantic Layer views
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How to configure VAT codes?
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How to edit a 'fixed' email template
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How to invite guests with the VIP Portal
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How to set the Privacy Policy and General Conditions
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Importing invoices into you accounting system
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iXpole and invoicing - Getting started
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iXpole VIP Desk - Configuring the VIP Desk application for administrators
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Link an entrance to the stand or to the section.
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Logging in to the iXpole Back Office - FAQ
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Logging in to the iXpole Back Office - Getting Started
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Main account information section
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Making guest info mandatory
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Managing the capacity of your catering location
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Managing the status of a VIP Portal User
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Manual Registration of an On Demand spend
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Modifying a Draft Sale
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Modifying a Final Sale
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Other important consequences of a Sale
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Populate the car park(s) with parking places
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Populate the sections with seats (taking into account their maximum capacity)
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Pre-Event Hospitality Configuration - Getting started
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Price Lists - Getting Started
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Registering a Sale with On Demand Credits in the Back Office (Best Practice)
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Removing a Hospitality Subscription
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Sales concepts & terminology
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Scheduling a campaign
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Searching a VIP Portal user on the VIP Portal
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Selling the Wallet and charging it with Credits
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Semantic Layer connection details
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Semantic Layer views explained
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Semantic Layer: Getting Started
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Setting the price for a Hospitality Subscription
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Sit next to Request
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Spending your Wallet Credits on a purchase
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Testing your ticket layout
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The 'BOM' tab of a Hospitality Formula explained
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The 'BOM' tab of a Hospitality Package explained
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The 'General' tab of a Hospitality Formula explained
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The 'General' tab of a Hospitality Package explained
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The 'Info' tab of a Hospitality Formula explained
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The 'Pricing' tab of a Hospitality Formula explained
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The 'Upsell' tab of a Hospitality Formula explained
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The Account configuration section
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The Accounts Overview Page
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The Hospitality Formula checkboxes explained
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The Hospitality Package checkboxes explained
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The iXpole File Uploader - What is it and how it works
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The occupation rate of your Hospitality Location
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The SQL-builder explained
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Transferring Credits from one Wallet to another Wallet
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Two-factor authentication and one-time passwords (OTPs)
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Understanding all components of the Calendar Item details screen
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Understanding the Account record
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Understanding the invoice statuses
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Understanding the rights of VIP Portal users
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Updating invoice information in iXpole
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Updating the payment information in iXpole
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Upsell on the VIP Booker
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Use the Best Seat Available algorithm
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User defined Fields - Getting Started
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User rights on VIP Online
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Using Functions - Getting started
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View: Catering
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View: Contacts
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View: CustomerGroups
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View: Customers
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View: Fixtures
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View: Products
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View: Sales
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View: vCateringLocations
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View: vInstalments
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View: vOpportunities
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View: vTickets
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View: vVenues
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VIP Portal Host-concept
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VIP Portal Ticket management screen
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VIP Portal Translations Management
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VIP Portal Upsell pickup person
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What are other consequences of registering a Sale?
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What does Automatic Assignment (On Demand) do
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What information is grouped in a Sale?
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What is a BOM?
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What is a Hospitality Formula
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What is a Hospitality Location Type?
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What is a Hospitality Location?
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What is a Hospitality Package
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What is a Hospitality Subscription?
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What is Autoconfirm?
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What is Contextual Planning?
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What is Hospitality Upsell?
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What is the VIP Portal?
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Where can I find the Hospitality Formulas for an Event?
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Where can I find the Hospitality Packages for an Event?
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Which tasks can be automated?
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Why do we use a percentage to weigh the products in a BOM?
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Working with On Demand - Getting Started
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Working with the Account Upload Template
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Working with the Products Upload Template