If you have the proper rights, you can manage the settings and the rights of other VIP Portal users in the same Account. 

In this article we’ll explain how you modify the settings of the different VIP Portal users.

Let's get you started

In this article we will discuss the following topics

  1. Adding a new user
  2. Configure a user
  3. Overview of the user data
  4. The Action button

On the VIP Portal click on the userID (email address) in the top-right corner of your screen.

Click on Accounts
In the left menu click on Users

On the right of the menu an overview will show.


Adding a new user

Click on the Add user button on the right upper side of the overview.
Image Placeholder

Editing an exciting user

If you want to modify the data of a specific user, locate the user Card and click on the Pencil in the top-right corner of the Card.

Image Placeholder

Overview of the data

No matter which option you select (create or edit), the system will always show the same data sheet

Image Placeholder

Fill in or edit the data where necessary.

Following data types might need further explanation:

  • Job Title
  • Language
  • Ticket role 

The 'Action' button

In the bottom-left corner of the user card is an Action button. This button allows you to change the status of a VIP Portal user of the rights of a VIP Portal user.