iXpole generates automated mails to individuals for a set of preset actions (e.g. for sending a ticket, sending a contract, sending an order confirmation...). Such automated mails are based on a set of predefined "email templates". These email templates are preconfigured in iXpole. It's possible to customize these preconfigured templates to your specific needs. 

In this article the Send Tickets iXpole email template is explained.

Let's get you started.

Go to Email>>Templates. 

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Which type of template is this?
The Send Tickets iXpole email template is an editable email template () which means the user can modify the email right before it's being sent.

When is this template used?
The Send Tickets iXpole email template is a template with a default text and a link to the tickets and is used when sending out tickets in iXpole.

From whom to whom is this template sent?
From within the iXpole Back Office, the email is sent to the contact person linked to the sale. However, this can be overruled by another email address, e.g. of the contact person's guest(s).

Which different placeholders are used/usable?
In the email's content, several placeholders are used. Below the different used and usable placeholders are explained:

{{Customer_Name}}

Account name. This is the company name linked to the contact person.

{{CustomerContact_FirstName}}

First name of the contact person receiving this e-mail

{{CustomerContact_LastName}}

Last name of the contact person receiving this e-mail

{{Event_Date_[languagecode]}}

Date of the event. Must be completed with the language code to make the date language dependent. (e.g. Event_Date_en, Event_Date_nl, ...)

{{Event_Time_[languagecode]}}

Time of the event. Must be completed with the language code to make the date language dependent. (e.g. Event_Time_en, Event_Time_nl, ...)

{{Event_Description}}

Description of the event linked to the order. Is only filled in if it concerns a ticket sale.



Remember: all e-mail templates are auto-merged with your default email Style when sent. To get more information about how to create an email Styling or how to set a default email style, read the articles "the email designer tool explained" and "create and or modify an email styling".