The ticket is an essential part of the customer journey. Even more so in the VIP hospitality business.

Your customers invite their relations to the event, so it is very likely that you don't know every VIP attending your event.

On the one hand you are going a long way to personalise the entire experience for the VIP's. On the other hand, you don't know every attendee. So how to inform this person about what to expect and offer him the best possible customer journey?

In iXpole it is possible to foresee a detailed planning of the event, which is contextual. This planning can be shown on the Ticket and/or on the VIP Online


After reading this article you'll understand the concept of Type of Planning, how to configure it and what it is used for.


Let's get you started.



Type of Planning is a tool that allows you to use multiple Planning Info messages for one event. This you to work with different Types of Plannings depending on the context.

A Type of Planning will typically be linked to specific sections in the stadium.

In this article we teach you:

  1. where to find the Type of Planning
  2. how to create a Type of Planning
  3. how to modify/remove a Type of Planning

1. Finding a Type of Planning

Click on Admin in the left-side vertical main menu. In the submenu click on Planning.
On the Planning Admin overview page you will see a table with/for Type of Planning. Verify if the required Type of Planning is already in there. 

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2. Creating a Type of Planning

If the required Type of Planning is not in the table, you will have to create it by clicking on Add.
  • Under Description write the name you want to give to this Type of Planning.
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Don't forget to click on Save when you are done

3. Modifying/removing a Type of Planning
Locate the Type of Planning in the Type of Planning table (see 1.) Click on it.
  • Modify what needs to be modified and click on Save
  •  Or click on  Remove