A Calendar Item needs an active resale rule for each ticket type and area that holders may release. Assign rules separately for seats, parkings and hospitality. Set when released tickets may return to online sale.
In this article you will learn how to configure resale for a Calendar Item
- Assign a resale rule
- Check the period matrix
- Set the online resale date
Assign a resale rule
Open the Calendar Item details and select Ticket resale. In Ticket and hospitality resale rules, select Add. Choose Tickets, Parkings or Hospitality, then select a rule that supports that type. For tickets or parkings, select the sections to cover. For hospitality, select the hospitality locations. Leave the area selection empty to cover all areas of that type. Set Valid From and Valid Until if the rule should apply only during a particular period, then select Save.
Add more assignments for other types, areas or periods. Select an assignment in the matrix to edit it. To remove one, open it and choose Actions >> Delete.
Check the period matrix
The matrix shows the rule periods by ticket type and area. Use its type and area filters to inspect the coverage. A holder can release a ticket only while a matching rule applies. Periods for the same type and overlapping areas cannot overlap. A gap means no rule applies there. Check the warning for hospitality periods without matching seat coverage: a hospitality rule alone does not make a seat releasable.
Set the online resale date
On the same Ticket resale tab, set Online resale from and save the Calendar Item. With no date, released tickets are not offered online. A future date postpones online resale until that date. This setting does not change when holders may release tickets; the rule periods control that.