When you have sold a Wallet to a customer, your customer will have Credits he can spend in exchange for goods and services, depending on the configuration of the Wallet. There are many ways in which Credits can be redeemed. It is important to know and understand the different mechanisms and their specific characteristics.

After reading this article you will understand the different ways to register purchases, using Credits in a Wallet.


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Once your customer has bought a Wallet, he is able to use the Wallet to pay for his purchases. 

1. Performing a purchase on the VIP Portal using Credits

When your customer buys something on the VIP Portal and he has Credits to pay for the Products he wants to purchase, the VIP Portal will show the number of Credits available. He can then select the number of Products he wants to buy and put them in the online shopping Basket.

If a customer has (a) Wallet(s) with On Demand Credits, the VIP Portal will always first try to deduct the Credits to fulfil the Sale. However, if the number of Credits is insufficient compared to the number/amount placed in the basket, iXpole will opt not to use the Credits and will invoice the entire transaction. 

Note:
In a situation where there are e.g. still 2 Seat Credits left in the Wallet and the Contact wants to buy 3 Seats online, iXpole will not deduct any Credits because of what is specified above.
Your customer can avoid this situation by first booking 2 Seats and putting them in his basket. iXpole will deduct the Wallet Credits. Before checking out your customer can now select his third Seat and put it in his Basket. At that moment there are no more Credits left so iXpole will charge the face value of this Seat.

2. Registering the use of Credits in the Back Office

If your customer doesn't have access to the VIP Portal he can contact you to purchase goods or services. You can then register this spend using his Credits to pay for the purchase.

In this scenario you will have to register his spending in the Back Office. 

There are 2 different ways of doing this:

  • Registering a Sale and pay for it with On Demand Credits
In this scenario you will be logging a Sale in iXpole. Instead of making the customer pay for the Sale, you will  select a Wallet that will be used to pay for (part of) the Sale.

Contrary to a regular Sale, the value of the Credits used will be deducted from the total value of the Sale as these Credits have been paid for earlier and only the balance is due. This could result in an invoice of 0€ despite the fact that the value of the Products that have been sold is not 0€.

  • Manual registration of the use of Credits
A manual registration means that you are merely deducting Credits from a specific Wallet and logging the details about when and why you have deducted Credits from the Wallet. This deduction will be shown in the overview of the spending and is fully traceable in the On Demand Usage overview. 

Typical Use Case for a manual registration
Imagine: at the beginning of the season you have sold 5 marketing activations to your customer. Throughout the season he can decide when to organise them, but you want to keep track of all of this in iXpole
In this case you can create an On Demand Wallet, called "Marketing Activations". When you sell it to your customer in the Season Sale you register 5 Credits in his Wallet.
Every event when your customer decides to do use one of his activations, you can do a manual registration in iXpole with some comments about the activation.