Ticket management makes it possible to manage tickets efficiently: you can download the tickets, assign guests to them, distribute the tickets to guests in a personalized way via e-mail, deliver the tickets via e-mail to a single contact person, and so on. Recently, we launched the VIP Portal 2.0. The graphical user interface underwent a nice metamorphosis, some new functionalities have been added, and some existing functionalities have been modified. We'll walk you through it!
This article discusses the new and changed functionalities of ticket management on the VIP Portal 2.0
Let's get you started!
In the ticket management screen, you'll find a completely new layout. Especially the renewed function bar (which also follows the page while scrolling down) and the shape of the tickets ('cards') stand out.
In this new screen, you'll find the same already known functionalities but in 'a different jacket'. In the upperleft corner, you have the 'select all' button. In the upperright corner, you can choose between actions and filters. Also you can see that the tickets now have the form of a 'card'. When you click on this card, you select the ticket and the actions become 'actionable':
Configuring your ticket
When you click the pencil in the upperright corner of the card, a window pops up which allows you to 'configure' your ticket:
By selecting a guest, the option below appears to set this guest as an 'upsell pickup person':
By setting this person as the upsell pickup person, the system will tell our VIP DESK application to show the information regarding the bought upsell items on the scanning device. This is explained in more detail in THIS ARTICLE.
The 'Select host' feature - right above the 'Set as upsell pickup person' feature - is actually a feature planned for the future: the idea is to use this feature soon to assign a contact person from the company to the ticket and share information with him when his guest has entered or arrived at, for example, the parking lot. For now, however, this feature has no further functionality. We will keep you informed!
Personalizing hospitality and assigning formulas from one guest to another
When you click on the pencil on the right of a hospitality formula, the detailscreen of this formula will pop up, where you can leave your hospitality-remark (for instance: I don't eat fish):
On the right of the pop-up window, you can see the details of the ordered hospitality and a button 'Assign Hospitality'. This button will only appear if there is effectively any hospitality to (re)assign. A totally new feature is the possibility to unlink the hospitality-formula from one ticket and assign it to another ticket and thus, from one guest to another. This you do by clicking on the button 'unlink from this ticket'. As you can see, the selected hospitality-formula is no longer linked to this ticket:
By unlinking one or more hospitality-formulas, all the tickets will show the button 'assign hospitality': you can now choose on which ticket or for which guest you want to assign the hospitality.
To (re)assign the (available) hospitality-formulas, simply click on 'assign hospitality', select the hospitality-formula you want to (re)assign and click on 'save':
That's it for the ticketmanagement screen in the VIP Portal 2.0!