Hospitality service providers are looking to offer more and more personalisation options mainly to increase the customer satisfaction. Personalisation doesn't necessarily have to lead to more work and higher costs. If personalisation is possible without an increase in the operational costs, margins will increase as well.

After reading this article you'll understand the concept of Hospitality Upsell and what it is used for.


Let's get you started.


A Hospitality Upsell article is Product that has been configured as an Upsell Product and will be linked to a specific Hospitality Formula or Hospitality Package.

Hospitality Upsell products enable you to offer a higher level of personalisation on top of the creation of different Hospitality Formulas in different Hospitality Locations

The more personalisation options you offer, the happier your VIPs will be and the more revenue you'll generate. At iXpole we want to allow you to go very far in the personalisation of your hospitality services, while still automating all aspects.

Imagine you are offering 2 levels of VIP catering: A very high end menu and  a more accessible 'brasserie-type' of menu.

High End Menu

The high end menu consists of 5 courses and comes with a selection of wines. Nevertheless, you want to offer your customers to personalise this even more by offering them the option of:
  • a 6th course 
  • a selection of very exclusive and assorted wines instead of the initial selection
  • a specific customisation of the 4th course
All these options are only available with the high end menu. they will be configured as Hospitality Upsell items, linked to this specific Hospitality Formula

Brasserie-type of menu

The brasserie-type menu consists of 3 courses and drinks are not included. Nevertheless, you want to offer your customers to personalise this  by offering them the option of:
  • assorted wines
  • assorted beers
  • a special (e.g. birthday) surprise
All these options are only available with the brasserie-type menu. they will be configured as Hospitality Upsell items, linked to this specific Hospitality Formula