iXpole generates automated mails to individuals for a set of preset actions (e.g. for sending a ticket, sending a contract, sending an order confirmation...). Such automated mails are based on a set of predefined "email templates". These email templates are preconfigured in iXpole. It's possible to customize these preconfigured templates to your specific needs. With this particular template, an email is sent my means of confirmation of a new registered sales when a user bought items online, using the VIP Portal of VIP Booker. 

In this article the Order Confirmation VIP Online email template is explained.

Let's get you started

Go to Email>>Templates. To (de)activate this template, click on its icon (an envelope). When the icon is green, the template is activated. A grey icon indicates a deactivated template. 

Image Placeholder

By clicking on the email template's text, the Modify Template pop-up appears. With the blue Actions-button, you can choose to deactive the template or to remove the content of a specific language, if this language is set up for this template. Click on Open Designer to open the email designer tool and edit the email's content. Note that this content will be merged with your default Email Style*. Following animation illustrates the above:

Image Placeholder

*for more information on how to set a default Email Style, read this article.

The different Placeholders explained
In the email's content, several placeholders are used. Below the different placeholders are explained:

Field

Description

{{Customer_Name}}

Account name. This is the company name linked to the contact person.

{{CustomerContact_FirstName}}

First name of the contact person receiving this e-mail

{{CustomerContact_LastName}}

Last name of the contact person receiving this e-mail

{{Event_Date_[languagecode]}}

Date of the event. Must be completed with the language code to make the date language dependent. (e.g. Event_Date_en, Event_Date_nl, ...)

{{Event_Time_[languagecode]}}

Time of the event. Must be completed with the language code to make the date language dependent. (e.g. Event_Time_en, Event_Time_nl, ...)

{{Event_Description}}

Description of the event linked to the order. Is only filled in if it concerns a ticket sale.

{{fixture}}

Description of the event linked to the order. Is only filled in if it concerns a ticket sale.