The hostesses at the entrance should be able to scan the tickets using a barcode scanner.

The scanner should give a clear and unambiguous message whether or not the person is allowed to access/leave the venue.

Since barcode scanners act as a mobile device, the scanning page should be mobile friendly and easy to work with.

 

Prerequisite: the logged in user should have the "scanning" role

If your company uses 2-factor authentication for the iXpole application, it can be disabled for the "scanning" role. This facilitates the access to the scanning page on a barcode scanner.
To disable the 2-factor authentication for the scanning role, access the role on the Admin > Users page:

 



This checkbox will only be visible if 2-factor authentication is enabled for your company.


 
Here's how you access the scanning page:
 
  1. After logging in with a user that has the "scanning" role, you'll immediately be redirected to the scanning page.
    The first upcoming fixture is selected by default. You can select another fixture in the dropdown list.
     

     
  2. If you want to scan a ticket for someone who wants to access the venue, press the 'In' button.
    The 'In' button will become green (see screenshot above).
    If you want to scan a ticket for someone who wants to leave the venue, press the 'Out' button.
    The 'Out' button will become green.
     
  3. Scan the barcode on the ticket: a message will appear on the barcode scanner.
    If the person is allowed/refused to access (or leave) the venue, an appropriate message will appear. The message will disappear after some time (customizable, see further) and a new scan can be done.
     
     
       
     

    A ticket can't be scanned two times for 'In' (or 'Out') one after another.
    If a ticket was scanned for 'In', it should be scanned for 'Out' first, before it can be scanned for 'In' again.
    You'll receive an appropriate error message if you try an 'In' (or 'Out') scan two times after each other.
     


    Some settings for the scanning page can be customized on the 'Application Settings' page:
     
    • - number of seconds to show the message box
    • - color if the barcode was OK (in the screenshot: yellow)
    • - color if the barcode was not OK (in the screenshot: red)
    • - text if the barcode was OK (in the screenshot: barcode OK)
    • - text if the barcode was not OK (in the screenshot: barcode not OK)